Passwords are the gateway to the email accounts of customers. Along with the user name, the password acts as a primary key to the account i.e. this combination provides a unique identity to each and every account holders as no two account holders has the same user name and/or password. Yahoo has a dedicated team working on password recovery – Yahoo password recovery. The team works closely with the Yahoo Mail Customer Care service team as well as the Yahoo Technical Support team. On one hand, it is extremely urgent for users to reset their passwords as it hampers their day to day activities since they cannot even enter their profile without the password. On the other hand, the security of these passwords is extremely important. Easing the password recovery process by compromising on the authentication checks is not a solution at all.
Yahoo is aware of the criticality of the problem and hence has designed a solution which is lean on one hand, and also secure on the other. The list of steps which are to be followed in order to reset the password are mentioned below:-
- The Yahoo log in page displays a hyper link which says “I cannot access my account”. The user needs to click on this link and then from the list of displayed options, he or she needs to select the one related to the resetting of password
- The user is then promoted to enter the user name corresponding to which the password needs to be reset. From the user name entered by the user, Yahoo accesses the alternate email address and the mobile phone which was registered by the user during opening the account with Yahoo
- These details are then verified and a verification code is sent to these addresses which are registered by the user during account log in. The user can then use the verification code to unlock his or her account. Users are advised to immediately change their password during the first log in.
At times, users are not willing to go through the entire process or the verification details (alternate email address and the mobile number) that they had furnished are out of usage. In such cases, users are recommended to feel free to contact the customer care personnel and seek their assistance for the same. They would first authenticate the users and then guide the users on the procedure that needs to be followed for unlocking their Yahoo account.